I had an email stating that my package had been delivered yet there was no package. I had asked my neighbors and gave it a few days thinking maybe it would turn up. After a week I reached out to kinkz to see if they could help. I got an email back the next day and within a few days my package was in my mailbox. I ordered two bonnets and they are so silky and very cute. I love them. Super comfy to sleep in. Very much grateful for the speedy service and actual sense of caring from the owner. She took the time to help me out and got me my package to me. I will definalty be ordering some lore items and this is a great overall company. Thank you!!!